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How to make a complaint

Chase de Vere has a complaints procedure for the speedy and efficient resolution of complaints that is available on request. 

Chase de Vere's Complaints Department contact details are:

The Complaints Department

6th Floor

8 Exchange Quay

Salford Quays

Manchester

M5 3EJ

Tel: 0161 848 3498

Email: complaints@chasedevere.co.uk

If you are not happy with the outcome of a complaint investigation, in most cases you can take your complaint to the Financial Ombudsman Service (FOS). The FOS are independent and their job is to consider each case impartially on its own merits and mediate in the event of a dispute between clients and financial firms.

The Financial Ombudsman Service can be contacted at:

Financial Ombudsman Service 

Exchange Tower

London

E14 9SR     

Tel: 0800 0234567

http://www.financial-ombudsman.org.uk/