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Business Process Expert

Locations -

Manchester

THE ROLE

You will work closely with our Operational Improvement Manager and Regional Operations Managers to provide training to our administration teams across the business.

You will have experience working in an administrative capacity, ideally within financial services, and have developed your training and coaching skills.  You will be confident delivering training to individuals and within group sessions and will strive in an environment where your training sessions add value to promote best practice.

You will be heavily involved in company induction so a friendly and professional approach is key.

RESPONSIBILITIES

  • Delivering training to administration teams across the business
  • Enhancing and developing the performance of our administration teams
  • Working closely with the Operational Improvement Manager and Regional Operations Managers to identify training requirements
  • Creating training materials and updating existing material
  • Establishing ongoing training records to demonstrate progress

EXPERIENCE & SKILLS

  • Previous experience of working in an administrative capacity, ideally within an IFA
  • Previous management experience
  • Working towards the Level 4 Diploma in Financial Advice
  • Experience working within defined service standards, policies and procedures

OUR VALUES

  • Be Reliable
  • Think Independently
  • Create Confidence

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