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Infrastructure Engineer

Locations -

Manchester

THE ROLE

This role is responsible for the day-to-day management of all Chase de Vere cloud systems and to assist in the management of all the company’s endpoint assets. Including support, design, management, implementation, and monitoring.

The role will also provide an escalation point within the support function and assist in the design of new systems to support business projects.

RESPONSIBILITIES

 

 

  • Maintain, Improve and Implement Microsoft 365 Services including but not limited to:

Azure AD

Azure IaaS/PaaS

Intune

Exchange Online

OneDrive

Teams / Telephony

  • To help maintain core systems, including but not limited to:

Datacentre Hardware

Virtualisation technologies

Networking

Microsoft Windows and Linux Servers

  • To resolve incidents escalated by the Service Desk and IT Technician within SLA
  • Training and mentoring the IT support team
  • Assist in the design of new services to deliver to the business.
  • Regular reporting for all systems, including Desktop and Server estates
  • Assist with IT business continuity testing on a half yearly basis
  • To assist with the implementation of security controls when new and existing systems are reviewed
  • To ensure documentation is complete and updated when systems are implemented or updated

 

SKILLS AND EXPERIENCE

  • IT support best practise knowledge
  • Technical skills to support current environment
  • Problem solving techniques and capabilities
  • Communication, interpersonal & organisational skills are essential
  • Technical understanding of all CDV supported services
  • Keeping up to date with technology undertaking training as necessary.
  • Organised and self-motivated
  • Knowledge/Experience of the following:
  • VMware
  • Windows Server – all o/s
  • Veeam Backup software
  • Cisco/Meraki networking
  • Extensive Office365 and M365 knowledge and experience
  • Microsoft Exchange server
  • SQL Server knowledge
  • At least 5 years’ experience in an IT technical support team

VALUES

  • Be Reliable
  • Think Independently
  • Create Confidence

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