IT Service Desk Technician
We are currently recruiting an IT Service Desk Technician to join our team. This role is pivotal in ensuring we continue to support our colleagues with any technical issues that may arise and resolve in a timely manner.
As a company, we are made up of circa 600 colleagues across 16 offices and the role of our IT Service Desk Technicians is to support each and every one of them on a day to day basis.
The IT team keep the wheels turning at Chase de Vere! Forgot your password? Printer not working? Lost an important piece of work? Our IT Service Desk Team are the people who we will call to save the day.
Our Service Desk Support technician are the interface into the IT department for all end users. The role deals with all initial queries and incidents logged via a central Service Desk incident logging tool. Incidents are dealt with or escalated as necessary ensuring that all incidents are resolved within SLA and first response is not violated.
As well as requiring the technical knowledge, this role requires excellent customer service skills and patience. Remember, what seems simple to you is completely alien for most.
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