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Personal Injury and Court of Protection (PICOP) Administrator

Locations -

Bury

THE ROLE

This role will appeal to those who have experience working in the legal or financial sector and have offered administrative support in a fast paced office environment.

You will work closely alongside our PICOP team, supporting our advisers and providing excellent levels of customer service to our Clients, Solicitors, Barristers and Court Funds. You will be working with sensitive information and high levels of empathy, compassion and patience are required to support our clients who may have sustained severe or life changing injuries.

You will ensure that all work is accurate, produced within agreed timelines and in line with internal and external business quality standards.

RESPONSIBILITIES

  • Working alongside our lead administrator and paraplanners to provide administrative support to our PICOP advisers
  • Providing excellent levels of customer service to Clients, Barristers, Solicitors and Court Funds
  • Liaising with third parties and acting as the point of contact for all on going queries
  • Processing new business packs.
  • Communicating with clients in a professional yet empathetic manner demonstrating an understanding of the clients’ personal situation.
  • Issuing trust documentation and providing paperwork such as quotations, illustrations and client reports
  • Managing the diaries of our advisers
  • Adhering to strict Personal Injury Trust regulations as well as The FCA, HMRC and DWP regulations

EXPERIENCE AND SKILLS

  • Have previous experience of working in an administrative role within financial services or the legal sector
  • Have experience working within defined service standards, policies and procedures
  • Be confident using all programmes within the Microsoft Office Suite (Word/ Excel/ PowerPoint)

OUR VALUES

  • Be Reliable
  • Think Independently
  • Create Confidence

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