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Private Client Administrator

Locations -

London, Bath

The Role

To provide a proficient and proactive administration support service for Chase de Vere’s Independent Financial Advisers. To assist the Advisers in the procurement and processing of new business, the servicing of existing clients, and the provision of an excellent service to all clients, while adhering at all times to the strict FCA regulations and internal policy and procedure.

The role holder will support between one and three Independent Financial Advisers, dependent upon their own level of experience / knowledge and the Advisers level of business production.

The key function of the role is to deliver an efficient and effective support service to the Adviser, while providing an excellent service to the client.

Chase de Vere has 13 offices throughout the UK, which differ in their size and adviser business production, however, the key purpose and accountabilities of the administration role remains the same across the business. The majority of the Advisers are office based, but some work from home and will therefore be supported remotely from the office.

Responsibilities

  • To provide support for between one and three Advisers. Each adviser will service approximately 120 clients.

 

Business Processing

  • To produce and collate all the relevant pre-meeting paperwork for the client, on behalf of the Adviser, including, portfolio valuations, application forms and numerous regulatory documents.
  • To prepare and process all new business applications and documentation (using Intelligent Office, and the various Product Provider platforms) ensuring all procedures and compliance requirements are adhered and the agreed service and business quality standards are met.
  • Ensure all fees in relation to business processing are produced and chased as required.
  • To carry out anti -money laundering (AML) checks.
  • To follow through all business processing to completion, closely monitoring the progression of each case and ensuring the Adviser and the client, when required, are kept updated throughout the process.

Client Service

  • To deal with queries from Advisers or colleagues, taking the appropriate action to ensure the query is dealt with in a timely and effective manner.
  • To deal with written and telephone enquires from clients and product providers, taking the appropriate action and updating the client records as required.
  • To deliver excellent client service in accordance with FCA guidelines, internal policy and procedure and company service standards.
  • To ensure that the information on Intelligent Office is accurate and up to date.
  • To prepare correspondence for the Advisers, as and when required.
  • To carry out other administrative and client support duties, and contribute to company projects, as and when required.

Communication

  • To develop and maintain good working relationships with the Advisers, colleagues and management in order to provide an efficient and effective service to the Adviser and the clients.

Challenges

  • To meet the demands of providing an excellent service to the Advisers whilst delivering effective administration support.
  • To effectively manage client expectations at all times.

Qualifications

Essential

  • Qualified to A Level standard or equivalent

Preferred

  • CII qualifications CF1 (or R01) and LP2 (financial services products and solutions)

Experience

Essential

  • A minimum of 1 years’ experience within an administration role, preferably within the financial services industry

Preferred

  • A minimum of 2 years’ experience within a busy sales support/ IFA administration role

Knowledge and Skills

Essential

  • Good communication skills, both verbal and written
  • Excellent planning and organisational skills
  • The ability to instill confidence
  • A proactive approach to the role and management of your individual work load is essential
  • Basic knowledge of regulatory requirements
  • Good knowledge of Microsoft Office
  • Excellent attention to detail

 

 

Personal Attributes

Essential

  • An excellent team player with an adaptable and flexible approach to work
  • A proven ability to react to the changing needs of the business and the financial services industry

Our Values

  • Be Reliable
  • Think Independently
  • Create Confidence

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