Service Desk Apprentice
A Service Desk Apprentice is a junior role in the IT department. The role involves dealing with initial queries and incidents logged via a central Service Desk logging tool.
To provide technical support to all Chase de Vere staff, reported by telephone, or as a ticket in the service desk, while developing IT knowledge to further a career into an IT technician.
To Carry out IT administrative tasks including user account administration, hardware and software.
The role will also be working alongside the Service Desk and Technical Support Teams, gaining knowledge on how to effectively diagnose and resolve incidents reported into IT.
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