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Service Desk Apprentice

Locations -

Manchester

THE ROLE

A Service Desk Apprentice is a junior role in the IT department.  The role involves dealing with initial queries and incidents logged via a central Service Desk logging tool.

To provide technical support to all Chase de Vere staff, reported by telephone, or as a ticket in the service desk, while developing IT knowledge to further a career into an IT technician.

To Carry out IT administrative tasks including user account administration, hardware and software.

The role will also be working alongside the Service Desk and Technical Support Teams, gaining knowledge on how to effectively diagnose and resolve incidents reported into IT.

RESPONSIBILITIES

  • To deal with telephone & email queries from end users and resolve issues within a reasonable timescale, working within the SLAs
  • Repair or replace broken, lost & faulty IT equipment
  • Supporting the asset management procedures, ensuring equipment is tracked and recalled in a timely manner
  • Maintain the Service Desk Knowledgebase
  • Complete the apprenticeship exams and portfolio modules

EXPERIENCE AND SKILLS

  • To have a keen interest in IT
  • Ideally have done IT at A Level / BTEC
  • Communication, interpersonal & organisational skills are essential.
  • Have a logical way of thinking and solving problems, in a team environment or whilst working independently.

OUR VALUES

  • Be Reliable
  • Think Independently
  • Create Confidence

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