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Mailroom Administrator

Locations -

Manchester

THE ROLE

To provide an effective and efficient service, contributing to the smooth running of the business by providing a high quality, proactive and professional mailroom and scanning service to promote the best possible image of Chase de Vere.

To provide a service that will support the day-to-day operation of the business including, but not limited to, Clients, Providers and the wider business.

RESPONSIBILITIES

  • Sort, collate and distribute all incoming Mail and courier parcels into bundles for scanning or delivery.
  • Preparation and scanning of documents into our internal document management system.
  • Issue all Outgoing mail in line with the company postage policy.
  • To provide additional delivery or collection services within the building as directed.
  • To adhere to internal company asset register.
  • Ensure that high priority incoming and outgoing mail is processed in accordance with its priority level.
  • To perform regular quality checks resolving any issues with both hard copy and electronic postal scanning systems and redirect inaccurately addressed mail to correct recipient.
  • Carry out other duties as required, including but not limited to moving files & boxes, photocopying, binding, separating and scanning of client files from cold storage and maintaining accurate archiving records to/from our off‐site storage provider.
  • Attention to detail is to be applied at all times to ensure ‘right first time’ results.
  • Highlight any challenges to the Operational Improvement Manager ensuring that the best solution is applied and that the risk to the business and the clients are kept at a minimum.
  • Provide MI information to managers on a regular basis.
  • Take responsibility of personal development.
  • Ability to work on own initiative and be proactive in problem solving, with clients, advisers and providers.
  • To ensure that client service standards are adhered to at all times.
  • To ensure that tasks are carried out in accordance with CdV procedures and to Legal and Regulatory standards, this will be monitored through objectives and KPIs.
  • To develop and maintain good working relationships with clients, product providers and colleagues throughout the Company.

EXPERIENCE AND SKILLS

  • Educated to GCSE or equivalent standard (to include Maths & English)
  • 2 years mailroom based administration experience preferably within the FS Industry
  • Experience in providing and analysing MI information
  • Accurate computing skills
  • Excellent communication skills, both oral and written
  • Strong interpersonal skills
  • Experience of working to targeted service standards
  • Proven track record in delivering customer satisfaction
  • Knowledge of regulatory requirements is desirable
  • Ability to organise and prioritise workload
  • Adaptable/flexible approach to work within a changing environment
  • Strong team player
  • Ability to build professional relationships at all levels

OUR VALUES

  • Be Reliable
  • Think Independently
  • Create Confidence

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