Chase de Vere has a complaints procedure for the speedy and efficient resolution of complaints that is available on request.
Chase de Vere’s Complaints Department contact details are:
Chase de Vere
6th Floor
8 Exchange Quay
Salford Quays
Manchester
M5 3EJ
Tel: 0161 848 3498
Email: complaints@chasedevere.co.uk
If you are not happy with the outcome of a complaint investigation, in most cases you can take your complaint to the Financial Ombudsman Service (FOS). The FOS are independent and their job is to consider each case impartially on its own merits and mediate in the event of a dispute between clients and financial firms.
The Financial Ombudsman Service can be contacted at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 0234567
http://www.financial-ombudsman.org.uk/
